Privacy Policy

We realize how important it is for you to understand how we use your data. This privacy policy sets out how and why we collect, store, process and share your personal data. We will always be committed to you being transparent about what we do with your personal data.
This policy also explains your rights in relation to the personal data you provide to us. If you have any questions about this Privacy Policy or your rights under it, please contact:
Address: 484, Zone H, Hadayek Al-Ahram, Express Logistics Company.
Telephone: 202 33901067
Xiris Logistics is the “data controller” of any personal data it collects, processes or holds in connection with you, unless we tell you otherwise.
1. What personal data do we collect?

The personal data we collect directly from you may include your name, email address, mobile/landline number, date of birth, address, purchasing activities or other payment information, and information you provide to us when contacting our customer services team, or when communicating with our platforms. Our social media outlets (for example by tagging us in any post)
We may also, where we have a legal basis to do so, collect personal data about you from third parties who provide us with additional publicly available information about you.
*We use this information anonymously, and we pledge to never use it to identify any specific user. We will not be able to link this data to any other data we hold about you. The purpose of collecting this data is to conduct analysis and to help us identify the flow and movement of people in our stores to increase the efficiency of store design.
When do we collect your personal data?
When you purchase products and services from us in store, online or over the phone
When you access our website or use any of our mobile applications. Our website also uses cookies; To learn more about the use of cookies and how to manage them, please see our Cookie Policy.
When you contact us or we contact you to participate in surveys, contests or promotions
When you contact our customer services team in-store, online or by phone
When you interact with us on social media (by mentioning us, tagging us or contacting us directly)
3. How do we use your personal data and what are our legal justifications for doing so?
To make our products and services available to you
We use your personal data to provide you with the information, products and services you request or purchase from us (i.e. to complete certain tasks, processes or requests on our website or within our applications, and to deliver your products or services), to communicate with you regarding those products and services you purchase from us and to respond to your questions and comments. .

We may also use your personal data to measure our customer satisfaction and provide customer service (including troubleshooting problems in connection with purchases, your requests for services, or when you ask us questions on social media);
We rely on our contractual arrangements with you as the legal basis upon which we collect and process your personal data when you place any order for products and services. Alternatively, in some cases, we rely on our legitimate interests as a business (for example, to measure customer satisfaction and address customer issues). Where we rely on our legitimate interests, we will always balance those interests with your rights.
For administrative and internal work purposes

We may use your personal data in connection with our internal business, such as improving our site, improving our services and products and identifying user and usage patterns and trends. We may also use your data to monitor the use of our website, ensure that our website is presented in the most effective and relevant way for you and your device, and set default choices for you (such as language and store location).

It is in our legitimate interests as a business to use your personal data in this way. For example, we want to make sure that our website is customer-friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us. Where we rely on our legitimate interests, we will always balance those interests with your rights.
For security and legal reasons
We use your personal data to:
Ensure the accuracy of the personal and financial information you provide
Conduct checks for fraud or other illegal activity; Protect our rights or property (or the rights or property of others).
and fulfill our legal and compliance obligations.
In some cases, we use your personal data to comply with a legal obligation (such as when we receive a legitimate request from a law enforcement agency). In other cases (such as fraud detection), we rely on our legitimate interests as a business to use your personal data in this way. Where we rely on our legitimate interests, we will always balance those interests with your rights.
We use your personal data to:
Providing you with marketing materials via SMS and email
Analyze your shopping style and know what to shop for. This may include information about products you have viewed, previous transactions and products you have added to your online shopping cart. This allows us to provide you with a personally relevant browsing experience.
It is in our interest to do the project